Category Archives: Business

Technological Convergences

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Convergences happen in all different ways. They happen in books or book series, where a good author can plan to have plotlines converge in a specific time and place. In the case of the series I just finished, the Malazan Book of the Fallen, the author was able to get two totally unrelated characters meet in really unexpected ways. It happens in films too, Crash and 21 Grams are two great examples of this. This happens in technology as well. Most of the time, we as consumers never even see it happening. When we look back though we realize it was incredibly obvious that it would happen. Two great examples of this happened with cell phones.

MP3 players have been wildly popular since they came out in the late 90’s. Napster and easy to rip CD’s made them incredibly useful and provided hours of great listening. Around the same time cell phones were becoming smaller and more popular. No unexpectedly, phone manufacturers decided that it would be useful to put a music player onto the phone. These were clunky and really only used when people didn’t have a better MP3 player. Apple had created a great MP3 player and realized, like the phone manufacturers that users only wanted to carry one of these devices. This is one of the reasons that drove them to make the iPhone. Great interface and good music experience. At this point they already had the music infrastructure and the loyal fan base to be sure of a high number of sales.

Around the same time as the MP3 boom businessmen were starting to use Portable Digital Assistants (PDA). This was a replacement to the calendar and phone book. It also provided a few applications that allowed some work on documents. It could also be used to schedule emails when the PDA was synced with the computer. It was obvious that this would be a great device to connect to some sort of network aside from plugging it in. Blackberry used to make two way pagers and figured out a way to send emails and other useful data over the pager network. This was one of the earliest smart phones. Eventually Microsoft and Palm got into the phone manufacturing game for the same reason. People didn’t want to carry two device a PDA and a phone. If you put them both together you’d have a better product and would sell more.

These two technologies converged on a similar product, smart phones. Both types of phones had a very different set of users initially. However, since the iPhone there has been a further convergence of these phones into general purpose phones. Blackberry, while still catering to the business side, is shifting to compete directly with the iPhone because business users want the apps that the iPhone has. Palm has vanished from the market being unable to compete and Android has appeared as the first PC based OS. Android is a distribution of Linux, it doesn’t run well on PCs but MS and Apple are moving in a direction of merging mobile OSes and PC OSes (sure it’s a Mac, but it uses Intel so there’s no different besides the OS).

If we look back at these convergences, aside from new competitors and firm failure, they appear to be pretty obvious. Why wouldn’t these companies move into these market spaces? I’ll discuss some of that in my next blog.

Remembering Steve Jobs

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This post will piss a lot of Apple Fans off. I’m going to say that now.

Steve Jobs was a great designer. He built a company up twice based on maximizing control over the hardware, design and the software. He was able to do this an incredibly well. He was able to use this skill to dominate the early computer industry. However, under more competition Apple faltered as it relied heavily on a single creative driver. The designs that Apple created were radical design, these designs in a way constituted a type of radical innovation. The components within the computers themselves weren’t radically improved over the competitors, the design was what made it special.

This is the same for the iPod. By the time the iPod came out there were already many MP3 players and many of them were doing very well. What Apple was able to do was make it simpler to move music onto the device and interface with the device itself. This is the radical portion of the iPod. I feel that this is exactly what happened with the iPhone as well. They created a radical design for the interface, but in many cases didn’t even have legacy features.

Apple does a great job in marketing what any other phone maker would have expected as a normal feature. Even some of the biggest changes, like the fantastic screen it’s an incremental innovation. As a consumer I fully expected some of the newest phones to have amazing screens.

One of the things Jobs did best was to get people to buy the newest version of Apple’s phones. The iPad was also a very similar type of innovation. It’s a gigantic iPhone. However, the reason it worked so well was the fact that iOS was able to scale up and work well on it. In the end I feel that Jobs was able to use cases of Radical Design innovation with incremental technological innovation a loyal consumer base to turn products into massive success.

However, Jobs has also turned Apple into one of the largest patent trolls in the world. With the level of control that Jobs had over Apple, it seems unlikely that he would not have initiated the litigation. Jobs did remember how they lost the PC war in the 80’s and 90’s. I think that Jobs is attempting to use patent law to control the market. There were no software patents during the initial PC battle, however there are software patents now and Apple has been patenting a great deal in order to control how devices are marketed and developed.

Finally, I think that Jobs was what Jim Collins called a level 4 leader. Similar to Lee Iacocca (of Chrysler), Jobs was able to control Apple through sheer personality and create a great company. However, he doesn’t like dissent and would probably pull a George Lucas and change the original Star Wars trilogy.

Jobs did have a vision of what devices should look like and how they should work. He was excellent at creating great designs. He will be remembered for saving a trouble company, bringing design back into mobile devices and forcing a huge number of companies to compete in the mobile market space.

Amazon’s Silk

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Interesting read on Tech Dirt on Amazon.com’s Silk browser. They note that it’s a copyright infringement suit waiting to happen. If you’re too lazy to read the article, basically Silk will copy whatever website you go to onto it’s servers so it can send you a compressed version of it. For instance if a website that you’re on has a 3mb picture they’ll send you a 50kb picture instead. This does a few things. First, it will help relieve congestion on cell networks because smaller pieces of information are being sent. Second, it will save you data if you don’t have an unlimited data package. Finally, it could violate copyright. Why? Because it’s copying everything from a website and then sending you the information from a different source. Not only that, but it is effectively altering the picture they are sending you. I’m not sure if there have been any copyright cases based on compressing the quality of a picture, but for all intents and purposes it’s altering the picture. It probably should fall under fair use, but you never know some one will probably try to sue over that.

There are some other issues to consider too. The browser has predictive capabilities based off of aggregate users actions. This is actually fairly similar to what Facebook is doing, but there are no implications for ads with Amazon (at this point we don’t know if they store individual user statistics). The example they give on the website, is if you go to NYTimes.com and a high percentage of users then click on the business section Amazon will pre-load this information into their severs. This could have an impact on big websites’ server loads as well. They could potentially be hit twice for a lot of visits to their site. If Amazon predicts incorrectly, then it will hit the server at least twice.

Another interesting consideration is related to ad revenue. Let’s say users of some website like, I don’t know KBMOD.com, always visit a YouTube account after reading the front page, let’s go with InfiniteSadd, which would then auto play the video that’s on top. This of course have the ad pop up on the bottom. Now the question I have is in these situations would this count as a click, or would the ads start to filter out views and click throughs from Silk? The situation, I presented is unlikely as there’s no direct link from KBMOD to InfiniteSadd’s user profile. But’s easy to image that it could work that way.

I’d really like to know more about the user statistics that Silk will be collecting. Since the browser is going to be on their Fire device (who knows could also be an update for older Kindles as well), Amazon will know who is browsing what you are browsing and may actually keep that information in your account to predict your behavior better. I don’t see any reason why they couldn’t collect that data. I would imagine that it’s very technologically feasible to use a larger aggregate dataset for websites you don’t frequent, but for your most commonly visited websites for Amazon to have enough usage to figure out where you’re going to go next.

I think the browser is a great idea. However, I can also see this turn into another way for Amazon to better target your recommendations. If you are on your Fire and they see where you go, then they will also know what other products you might be interested in that you haven’t bought through Amazon before. If they know what interests you then they can put those into your “Silk based recommendations.” Now there hasn’t been any talk of that yet, but since they are selling the product at a loss they need you to buy a decent amount of product to get a return on their investment. I’ve seen two values, $50 and $10 losses.

Keep your eyes open for news on this, it could be a copyright and privacy issue before long.

Facebook dirty filthy liars

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Facebook has patented the ability to continue tracking users after they have left their website. Despite this Facebook repeatedly claimed that they were not in the business of tracking their users. However, Facebook’s business is knowing their product as well as possible. You are their product. They are extremely interested in knowing everything they can about you. Why? It’s really simple. The more they know about their user’s online browsing activities the better they can customize ads for you. I imagine that they will create some pretty sophisticated models to determine who will click what sorts of ads. The more people click the more accurate the ad targeting will become.

While individual users do have a web “fingerprint” as the EFF puts it, people will typically browse the same types of websites together. For example people who play fantasy football will be going to yahoo! sport (or some other competing service), they then visit sites like espn, sports illustrated and probably a few sports blogs to try to figure out the best way to get an edge in their game this weekend. Facebook will take this data and aggregate it for a larger set of data. As there are 800 million facebook users and millions of players of fantasy sports, this data could be extremely useful for Facebook to use in placing ads. From these data they may be able to determine which sports team you’re interested in, which players are on your fantasy team, and then display ads for jersey’s from that team or for a specific player. They will also be able to figure out which ads will have an higher likelihood of someone with your browsing profile to click on.

Facebook will then be able to set a premium for ads that they do this with, or they will earn more money from the number of clicks a given ad gets. This of course is why Facebook has decided to collect this data. Some of it seems harmless enough. It’s not that big of a deal that Facebook is getting my fantasy football information, why should I care? Well, you don’t just use the internet for fantasy football, you use it for banking, shopping and a plethora of other activities. Do you know what data facebook is collecting? I certainly don’t. From the patent it is unclear what protections they are providing on the data they are collection. It also doesn’t say what data they will be collecting when you visit a third party site.

As a personal precaution I have started to use Facebook in a separate instance of Chrome using the Incognito function. This prevents my browsing history from being saved and deletes many cookies. I have also taken to deleting all my cookies every time I close my browser. I don’t do it myself Chrome does it for me. Additionally, these settings are available for both Internet Explorer and Firefox. I suggest that you look into doing similar safety measures to prevent Facebook from getting information from you that you don’t want them to have.

Finally, the other thing that isn’t really discussed in many places that mention the ads, this data is also being provided to law enforcement agencies. Now of course there’s the whole if you aren’t doing anything wrong then you don’t have to worry about anything. However, this worries me regardless because I’m losing my control over what information is going to the government and companies. I don’t like that. Patents like this one and cookies that record our daily activities are changing our private life into our public life.

Future of Employment II

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Yesterday I talked a little bit about the future of employment. Apparently this isn’t the most interesting topic. However, it’s important. The Slate series ends with some startling research that shows even scientists could eventually be replaced. I think we are a long way from those things happening. In my opinion the first things that  machines will do in R&D is replace humans in the creation of incremental innovations. In fact, to some extent computers already do replace humans in some of these things. Computers do a great deal of CPU, DRAM and Flash designing. Typically, these are incremental innovations. They are building on a current technology and making improvements. Humans are required for the radical innovations, such as a new chip set, calculation methodology or what have you.

Even some advanced R&D work could easily be improved by computers. Researchers have to read a great deal of papers to keep up with the state of the art in research. As the slate series points out, this is a form of data mining and lawyers are currently using automated programs to find specific words. There’s actually a branch of Science and Technology Studies that focuses on word analysis. They use similar programs and dump a few papers into it and figure out what verbal connections between the papers exist. This is a way of creating maps of knowledge. You are able to see through citations and similar word usage that a specific theory is prevalent or not. How would this apply to R&D? You could put in the materials that you’re using the problems you’re seeing and a bunch of papers that might be related and see what comes out. It could give you new materials new designs things of this nature. For this to work though, it’s a ways away.

What does mean in the long run? That no position is safe. I don’t think this will happen in our life time though. People are much too conservative to leave everything to computers. They just simply won’t be accepted. Even by our generation there’s too much distrust. It’s going to take one or two more generations for there to be enough trust in computing and technology to allow more control to shift to them. Sure some companies will be on the cutting edge with accepting these changes, others will be laggers.

If computers can do everything why do we need any jobs, isn’t the guy from CNN is right? I disagree. People will always want to work. People need to work. I’m not saying this because I’m hoping there won’t be a robotic take over or anything, but because people will not allow it to happen. In general people like to feel in control. Even if you aren’t the bus driver, knowing that it’s a person that you can relate to makes you feel like your more in control. Leaving everything to computers requires a level of surrender. Many people will simply refuse to give up that level of control. We won’t have fancy automatically driving cars for this very reason. People love to feel in control of where they go. It doesn’t matter if they would be safer, save money and get places faster. They would rail against the change because they loose control.

Would we leave the future of our economy in the hands of machines? You could argue that some companies already have. For instance take the May flash crash on Wall street. This has been attributed to high frequency trading following logical algorithms, it wiped about $1 trillion in wealth, most of it was restored.

In much of my research on academic spin-offs and technology incubators there is an important component related to tacit knowledge. Know how of the inventor of a technology. This is something that we’d lose if all of our work was robotized. There’s no difference in that than outsourcing. In developmental economics and innovation theories the ability to create copycat technologies is a precursor to developing their own technologies in that field. I think this is something we must keep in mind when discussing the reality of full automation. Without tacit knowledge and hands on experience with the devices and machines building the product it’s very difficult to develop improvements on either.

I think that we’ll have many legacy jobs hanging around for a long time. Simply because we need them to continue growing economically. Otherwise, we’ll stagnate and keep producing the same technologies.